Consumer Complaints

Turistička agencija FAMEJA j.d.o.o., Kraj Sv. Ivana 3, HR-21000 Split, ID: Hr – AB – 21 – 060343980

Sjedište/Head office: FAMEJA j.d.o.o, Kraj Sv. Ivana 3, HR-21000 Split, OIB: 49998256261

Voditelj poslova/Head manager: Anita Plazibat, Registarski sud/Registered court: Trgovački sud u Splitu, MBS: 060343980, e-mail: info@svitusplit.com; tel.: +385989144777

Radno vrijeme/Working hours: 01.04 – 31.10: 09.00 – 20.00 (Svaki dan/Every day), 01.11. – 31.03: poslovnica ne posluje/Office doesn’t operate

OBAVIJEST O NAČINU PODNOŠENJA PISANOGA PRIGOVORA POTROŠAČA

Sukladno čl. 6, točka 3 Zakona o pružanju usluga u turizmu (NN 130/17) omogućuje se korisniku turističkih usluga podnošenje pisanog prigovora u poslovnim prostorijama (Adresa: Kraj Sv. Ivana 3, 21 000 Split), putem pošte ili elektronske pošte:

NOTICE ON FILLING WRITTEN COSTUMER COMPLAINTS

In accordance with Article 6 paragraph 3 of the Act on the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Kraj Sv. Ivana 3, 21 000, Split), via postal address or by e-mail:

Adresa/Address: FAMEJA j.d.o.o., Kraj Sv. Ivana 3, 21 000 Split Hrvatska;

ili/or e-mail: info@svitusplit.com;

ili/or phone: +385 98 914 4777

Odgovor na Vaš prigovor dat ćemo u pisanome obliku najkasnije 15 dana od dana primitka Vašega prigovora. Molimo Vas da u Vašem prigovoru obavezno navedete Vaše ime i prezime te adresu ili e-mail za dostavu odgovora.

The response to your written complaint will be provided in writing within 15 days as of the receipt of the complaint. When filling a complaint, please provide the following information about the costumer: name, surname, and address or e-mail for response delivery.